Transformation of business and working processes of General Hospital Jesenice (Slovenia) through digitalization and informatization
Luksic, Benjamin (2022)
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022052511891
https://urn.fi/URN:NBN:fi:amk-2022052511891
Tiivistelmä
The need for informatization and digitalization of the working and business processes in the health sector has been rising from year to year, but the COVID-19 pandemic has only accelerated that process. The thesis analyzes the example of a relatively small hospital in Slovenia, which has obligated itself to follow the digitalized path now with the aim to improve its future role on the market.
The purpose of the thesis is to analyze the current state of the digitalized working and business processes in the General Hospital Jesenice, measure the digitalization gaps and show the possible digital opportunities, solutions which the hospital could choose to become more competitive on the market and to be in step with time in regards to digitalization of its proccesses.
First of the two main goals of the thesis was to analyze the hospital’s existing information solutions and their interconnections. Based on this, it was researched whether the processes are proceeding optimally, or whether bottlenecks and congestion can be detected, and above all, whether they are properly digitalized and interconnected. The second goal was to introduce a proposal for further digitalization of the hospital’s processes for the next three to five years, with aim to upgrade the shortcomings and to implement the possibilities for process improvement with digital solutions.
The key findings of the analysis state that none of the existing IT solutions of the hospital are so inadequate to be necessarily replaced. However, the list of existing IT solutions in the hospital is (too) large, so the recommendation for the future is that the portfolio needs to be consolidated and the number of solutions reduced. In some cases, it is necessary to improve the integration of existing IT solutions and in other cases, it is necessary to adapt the business processes approximately. Some functionalities of the existing IT solutions are available but not used by the hospital, in which lies the opportunity to immediately adapt the solutions at hand and improve the processes of the hospital.
Finally, on the basis of the findings it can be concluded, that the willingness of the hospital’s employees to digitalize is good enough, as employees are aware of its importance and also that it needs to be improved. The state of maturity of the process orientation in the hospital is also solid and represents a good starting point for the envisaged improvement of the digitalization of processes.
Key words: digitalization, informatization, transformation, hospital, processes, healthcare
The purpose of the thesis is to analyze the current state of the digitalized working and business processes in the General Hospital Jesenice, measure the digitalization gaps and show the possible digital opportunities, solutions which the hospital could choose to become more competitive on the market and to be in step with time in regards to digitalization of its proccesses.
First of the two main goals of the thesis was to analyze the hospital’s existing information solutions and their interconnections. Based on this, it was researched whether the processes are proceeding optimally, or whether bottlenecks and congestion can be detected, and above all, whether they are properly digitalized and interconnected. The second goal was to introduce a proposal for further digitalization of the hospital’s processes for the next three to five years, with aim to upgrade the shortcomings and to implement the possibilities for process improvement with digital solutions.
The key findings of the analysis state that none of the existing IT solutions of the hospital are so inadequate to be necessarily replaced. However, the list of existing IT solutions in the hospital is (too) large, so the recommendation for the future is that the portfolio needs to be consolidated and the number of solutions reduced. In some cases, it is necessary to improve the integration of existing IT solutions and in other cases, it is necessary to adapt the business processes approximately. Some functionalities of the existing IT solutions are available but not used by the hospital, in which lies the opportunity to immediately adapt the solutions at hand and improve the processes of the hospital.
Finally, on the basis of the findings it can be concluded, that the willingness of the hospital’s employees to digitalize is good enough, as employees are aware of its importance and also that it needs to be improved. The state of maturity of the process orientation in the hospital is also solid and represents a good starting point for the envisaged improvement of the digitalization of processes.
Key words: digitalization, informatization, transformation, hospital, processes, healthcare