SLA Agreement for Transportation
Poderatsov, Aleksei (2023)
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023052413916
https://urn.fi/URN:NBN:fi:amk-2023052413916
Tiivistelmä
The aim of this thesis is to create a Service Level Agreement (SLA) transportation agreement for Refresco Oy and explore the importance of SLAs in controlling logistics operations.
The thesis seeks to provide an in-depth analysis of the components of an effective SLA and
how it can help to control logistics operations. The thesis will examine the challenges involved in creating a comprehensive SLA agreement and explore the key performance indicators and metrics that can be used to measure the effectiveness of the SLA. The research
methodology will include a review of relevant literature on SLAs and a case study analysis.
The final deliverable of the thesis will be a comprehensive SLA agreement that will be administrated to Refresco Oy. The thesis will be beneficial to the author as it will enhance
their knowledge and skills in logistics and provide practical experience in composing an SLA
agreement for transportation companies under strict regulations and rules.
The thesis seeks to provide an in-depth analysis of the components of an effective SLA and
how it can help to control logistics operations. The thesis will examine the challenges involved in creating a comprehensive SLA agreement and explore the key performance indicators and metrics that can be used to measure the effectiveness of the SLA. The research
methodology will include a review of relevant literature on SLAs and a case study analysis.
The final deliverable of the thesis will be a comprehensive SLA agreement that will be administrated to Refresco Oy. The thesis will be beneficial to the author as it will enhance
their knowledge and skills in logistics and provide practical experience in composing an SLA
agreement for transportation companies under strict regulations and rules.