Stress management in the quick service restaurant industry
Sultana, Elvia (2024)
2024
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Julkaisun pysyvä osoite on
https://urn.fi/urn:NBN:fi:amk-202404126342
https://urn.fi/urn:NBN:fi:amk-202404126342
Tiivistelmä
Quick-service restaurants (QSR), noted for their rapid turnover and strong customer demand,
provide a workplace in which staff are frequently at the forefront of intense and fast-paced activity. Whether managing lengthy lines, handling complex orders, or dealing with time restrictions, the cumulative impacts of stress can have a negative impact on the well-being of both frontline and management people. According to studies, professionals have a significant level of work stress. QSRs, a hospitality sector renowned for its exhausting operations, have been shown to contribute to worker stress. As a result, the purpose of this research is to assess stress management in the context of QSRs, while considering the factors responsible for stress amongst workers in this dynamic environment, the impacts of work stress, and the techniques that can be used in building a healthier, more resilient workforce and working environment.
To fulfill the study and objectives, a qualitative research methodology was used with an extensive review of relevant literature. The findings were analyzed based on two theoretical frameworks: the Job Demand-Control model and the Effort-Reward Imbalance model.
The study identified several factors associated with work stress in QSRs, including role ambiguity, work overload, undefined schedules, and a lack of proper incentives. Regarding the impact of work stress in QSRs, the findings indicated detrimental effects on the health and well-being of workers, resulting in reduced efficiency and productivity.
In conclusion, QSRs operate within a high-pressure setting, where unmanaged stress has the potential to hinder employee performance and result in disruptive behaviour. This thesis, based on the Job Demand-Control and Effort-Reward Imbalance models, investigates stress causes in QSRs. Literature reviews indicate the prevalence of work stress, which has an impact on competitiveness. Uncertainty about roles, lack of support, and limited prospects for advancement are among the identified stressors. The study found an unfavorable link between work stress, performance, and job satisfaction, which predicted increased absenteeism and employee’s turnover. The management team of QSRs is responsible for stress management, the necessary interventions include stress audits, clear role descriptions, personalized training, information sharing, exact evaluations, improved working conditions, and increased communication to create a stress-free workplace.
provide a workplace in which staff are frequently at the forefront of intense and fast-paced activity. Whether managing lengthy lines, handling complex orders, or dealing with time restrictions, the cumulative impacts of stress can have a negative impact on the well-being of both frontline and management people. According to studies, professionals have a significant level of work stress. QSRs, a hospitality sector renowned for its exhausting operations, have been shown to contribute to worker stress. As a result, the purpose of this research is to assess stress management in the context of QSRs, while considering the factors responsible for stress amongst workers in this dynamic environment, the impacts of work stress, and the techniques that can be used in building a healthier, more resilient workforce and working environment.
To fulfill the study and objectives, a qualitative research methodology was used with an extensive review of relevant literature. The findings were analyzed based on two theoretical frameworks: the Job Demand-Control model and the Effort-Reward Imbalance model.
The study identified several factors associated with work stress in QSRs, including role ambiguity, work overload, undefined schedules, and a lack of proper incentives. Regarding the impact of work stress in QSRs, the findings indicated detrimental effects on the health and well-being of workers, resulting in reduced efficiency and productivity.
In conclusion, QSRs operate within a high-pressure setting, where unmanaged stress has the potential to hinder employee performance and result in disruptive behaviour. This thesis, based on the Job Demand-Control and Effort-Reward Imbalance models, investigates stress causes in QSRs. Literature reviews indicate the prevalence of work stress, which has an impact on competitiveness. Uncertainty about roles, lack of support, and limited prospects for advancement are among the identified stressors. The study found an unfavorable link between work stress, performance, and job satisfaction, which predicted increased absenteeism and employee’s turnover. The management team of QSRs is responsible for stress management, the necessary interventions include stress audits, clear role descriptions, personalized training, information sharing, exact evaluations, improved working conditions, and increased communication to create a stress-free workplace.