Information technology and service delivery in Lagos State University
Aina, Olayiwola (2018)
2018
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024051010648
https://urn.fi/URN:NBN:fi:amk-2024051010648
Tiivistelmä
The growth, integration, and sophistication of Information Technology are changing our society and economy. Institutions use the information technology to develop their service delivery. The use of IT is positively correlated with improved overall organizational performance. The objective of information technology is to create business value by offering timely and reliable goods and services.
The objective of this study is to investigate the impact of Information Technology on service delivery at Lagos State University. Furthermore, it seeks to find out the level of computerization/automation of organizational operations in Lagos State University and to establish the factors that are responsible for the limitations in realizing the full potentials of Information Technology in LASU
The research design that adopted in this study was a descriptive survey. The study employed a simple random sampling technique. The quantitative method of data collection was used. The instrument used was a well-structured questionnaire. Materials like journals, textbooks, articles among others. The internet will be resourceful in the research work
The study shows that Information technology has been a tool for development in Lagos State University. It has helped in efficiency and effectiveness of service delivery in the organization. However, the epileptic power supply in the institution has limited the power and scope of information technology in the institution.
All government parastatals, ministries and institutions, and corporate bodies are thereby advised to take advantages and opportunities provided by modern Information Technology and try as much as possible to computerize their operations. It is also necessary for Lagos State University (LASU) to back up their services with the use of modern IT software. There should be more focus on the introduction of advanced studies in the area of professional Information Technology courses and on Information Technology development to get solutions to problems facing the institution and the society at large.
The objective of this study is to investigate the impact of Information Technology on service delivery at Lagos State University. Furthermore, it seeks to find out the level of computerization/automation of organizational operations in Lagos State University and to establish the factors that are responsible for the limitations in realizing the full potentials of Information Technology in LASU
The research design that adopted in this study was a descriptive survey. The study employed a simple random sampling technique. The quantitative method of data collection was used. The instrument used was a well-structured questionnaire. Materials like journals, textbooks, articles among others. The internet will be resourceful in the research work
The study shows that Information technology has been a tool for development in Lagos State University. It has helped in efficiency and effectiveness of service delivery in the organization. However, the epileptic power supply in the institution has limited the power and scope of information technology in the institution.
All government parastatals, ministries and institutions, and corporate bodies are thereby advised to take advantages and opportunities provided by modern Information Technology and try as much as possible to computerize their operations. It is also necessary for Lagos State University (LASU) to back up their services with the use of modern IT software. There should be more focus on the introduction of advanced studies in the area of professional Information Technology courses and on Information Technology development to get solutions to problems facing the institution and the society at large.