The Potential of Using Artificial Intelligence in Communications within Project Management

Abstract

This study aims to develop an in-depth understanding of traditional communication issues in project management and explore the potential of artificial intelligence to address these challenges. It reviews how artificial intelligence can help to solve traditional communication issues in project work and influence on the improvement of mutual understanding and increase the level of communication in the project team. The study further identifies mechanisms by which AI can enhance communication effectiveness in project management.

A systematic literature review was conducted, focusing on 54 articles published between 2004 and 2024. Content analysis and descriptive analysis were used to respond to the research questions.

The study identifies several critical communication issues in project management, including encoding/decoding competency gaps, virtual team break-downs, inadequate communication planning and difficulties in measuring communication effectiveness, cross-cultural misalignments, weak stakeholder interaction, lack of communication insights/skills, and the complexity of communication in large-scale projects. AI offers promising solutions to these challenges by enhancing communication speed, promoting positive emotional language, providing real-time insights, and facilitating cross-cultural communication.

This study provides a framework for project managers on how AI can be integrated into communication strategies to enhance project outcomes. It high-lights the importance of combining AI capabilities with human expertise to achieve optimal communication effectiveness. Keywords Traditional communication issues, artificial intelligence assistance, communication problems, project communication management, target solution, stakeholder communication.