Streamlining Project Handover Processes – A Case Study. Introducing Agile Project Management, Lean Six Sigma, and Stakeholder Theory to Streamline Project Handovers at Company X

Abstract

This thesis addresses the inefficiencies in project handover processes at Company X, a European market leader in its industry. The aim of the research is to develop a standardized project handover template by introducing Agile Project Management, Lean Six Sigma, and Stakeholder Management principles. The research is conducted in a case study consisting of a theoretical framework, an analysis of two external case studies, and focus group workshops with project experts at Company X.

The research findings show the challenges Company X faces in communication, stakeholder engagement, and post-handover support. These challenges are similar to the challenges presented in the external case studies. These issues lead to inconsistencies in project handovers, disengaged stakeholders, and reversion to old methods. The study proposes a standardized handover template for the purposes of Company X, emphasizing clear communication strategies, well-defined responsibilities, post-handover support, and sufficient training.

The implementation of the project handover template that emerged from this thesis is expected to improve the company’s project handover success, ensuring smooth transitions, and higher stakeholder engagement and satisfaction. Recommendations for future research include a practical application of the handover template and assessing its long-term impact on project success.