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Designing a New Generation Online Community for Telia Finland
(2019)
The goal of this thesis was to create a new and more customer-driven role for the telecommunications operator Telia’s online community. The new role needed to fit the company’s strategy of becoming a new generation telco ...
Clothing Rental – Service development proposals through service design : case study Lainahöyhenet
(2019)
The primary aim of this thesis was to identify the aspects to develop in clothing rental business Lainahöyhenet through service design in order to improve the customer experience, services and internal operations.
The ...
Restaurant Business Adaptation Post-pandemic Scenarios Case Kupittaa
(2021)
The topic of this Master’s thesis is to study and theoretically develop services of the Kupittaa area lunch restaurants through service design methods by utilizing a design thinking approach in order to design a restaurant ...
Creating customer feedback process and improving services for Luomuspaja with the help of service design
(2019)
The objectives of this study were to investigate how to improve existing services of a small handicraft company, Luomuspaja, and to create and implement a functioning customer feedback process for them which provides ...
Sustainable meetings in destination Turku, Finland
(2019)
Opinnäytetyön tavoitteena oli kehittää toimeksiantajan, Turun kaupungin ja Visit Turun kongressiyksikön, www-sivuja (meetturku.fi) kokoamalla, selkiyttämällä ja uudelleen organisoimalla kestävien kokousten järjestämiseen ...
Dog physiotherapy service concept development : case study
(2020)
The present Master’s thesis focuses on how service design methods and tools can be used to develop the dog physiotherapy service concept when the business is run by an entrepreneur in a one person company setting. The aim ...
Designing better places to work : towards thriving teams and inspiring leadership
(2021)
Tämä opinnäytetyö keskittyy organisaation kehitykseen tutkimalla sekä työntekijöiden että johtajien näkemyksiä ja soveltamalla sekä kehittämällä palvelumuotoilun työkaluja yritysten käytettäväksi. Johtajien rooli ja ...
Co-development of a new website wih potential customers
(2021)
Opinnäytetyössä perehdytään uuden nettisivun suunnitteluun ja toteuttamiseen palvelumuotoilun näkökulmasta. Palvelu on uusi, joten sillä ei ole vielä aloitustilanteessa asiakkaita. Asiakkaan osallistaminen kehitystyöhön ...
Beyond the Office : motivations and influences of remote work
(2023)
The goal of this master's thesis was to understand the employee experience of remote workers in company X. The research was needed due to increased remote work and organizational changes.
The research questions of the ...
Locali Turku : creating a multilingual local news service for the foreign population in the Turku region using the Lean Service Creation process
(2023)
Local news in the Turku region is only available in Finnish or Swedish. This leaves a large number of foreign residents in the region in a news blackout, as many do not understand Finnish or Swedish well enough. This thesis ...