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Customer Management and Communication in Media Projects
(Metropolia Ammattikorkeakoulu, 2012)The purpose of this thesis was to examine customer projects from a student view point of a University of Applied Sciences. The aim of this study was to go through two previously done projects and point out important aspects ... -
Customer Onboarding -prosessin kehittäminen
(2021)Opinnäytetyön aiheena oli Customer Onboarding -prosessin (COP) kehittäminen, joka toteutettiin IT-ulkoistuspalveluita tarjoavalle Vetonaula Oy:lle. Yrityksen haasteina olivat dokumentoimaton COP sekä toimintamalli, joiden ... -
Customer Perceived Values and Relationship Marketing: An Analysis of the Internet Service Industry
(2023)This study explores the relationship between customer perceived values in the internet service industry and customer satisfaction. It investigates customer expectations and preferences when choosing an Internet Service ... -
Customer perspective of the Order-to-delivery process in company x
(Metropolia Ammattikorkeakoulu, 2017)Company X is a global company with worldwide operations. This thesis is part of a larger project of developing a lean order-to-delivery process in this company. The objective of the development work is to improve the ... -
Customer Portal: A Project for Digitalization in Mining and Metals
(2019)The main purpose of this thesis is to demonstrate the digital customer engagement by showing a real project, Customer Portal, which is an ongoing project in the case company, Outotec Oyj. Customer Portal is a web service ... -
A customer relationship management approach for optical retail business.
(Metropolia Ammattikorkeakoulu, 2013)The aim of the present study was to explore CRM notion and examine CRM approach in terms of one particular field – the optical retail industry. As CRM methodology is broader than just a definition, a conceptual framework ... -
Customer relationship value and profitability assessment in B2B relationships : Creation of partnership performance assessment process
(Metropolia Ammattikorkeakoulu, 2016)In partnership-based business the value of the relationships between the supplier and its customers is the essence of the high performance. The functions of both parties needs to be developed constantly to achieve profitable ... -
Customer Satisfaction in a Small Health Care Unit: Analysis of customer feedback and personnel attitudes towards the feedback process
(2019)All businesses should make customer appreciation their top priority instead of focusing on maximizing value for their shareholders. Data shows that maximising customer-value brings maximum profit to the shareholders, too. ... -
Customer service enhancement : Data Mining and Cognitive System Approach
(Metropolia Ammattikorkeakoulu, 2017)This decade has seen an enormous growth in the amount of data. The more data is analyzed, the better customer insights are gained. The ultimate goal is to make customers satisfied, which means interpreted data should be ... -
Customer Value Proposition for ABB Marine Electric Solutions
(2020)ABB Marine has so far utilized the Azipod propulsion system as their one inimitable anchor product, which has opened the doors for ever expanding electric solutions sales to the customers. Now many of the old customers are ... -
Customer Value Proposition for Pre-clinical Dental Simulation System
(2023)This study aims to explore possibilities for improving competitive positioning and increasing sales in the dental education technology business, utilizing a compelling Customer Value Proposition. The niche dental education ... -
Customer Value Proposition for quality control system software for laboratory
(2023)This investigation seeks to examine strategies for enhancing market competitiveness and boosting revenue within the niche sector of technology - Laboratory Quality Control Software - through the deployment of an effective ... -
Customer-orientated Profitable Marketing: Turning Customer Knowledge into Customer-driven Marketing Strategy : an analytical framework
(2020)The purpose of this paper was to develop a fully-constructed analytical framework that helps businesses design a customer-orientated marketing strategy. The study looks into the dynamics between customer knowledge and the ... -
Customer-oriented Due Diligence in the financial sector in Finland
(2019)The research aims to focus on the role of compliance in bank customer relationships in Finland. The compliance measures adopted by the government and the central bank against the financial crimes and the security measures ... -
Customers' Loyalty & Brand Experience : Branding Strategy to Successfully Approach Consumers' Minds and Promote Customers' Loyalty: Generating the “Brand Experience”
(Metropolia Ammattikorkeakoulu, 2009)Branding is one of the fundamental aspects in order to achieve brand success. Effective positioning and communication strategies lead to a higher competitive advantage. The brand represents a guarantee, a trustful relation ... -
Customization and application of a software project management process in a small and medium-sized enterprise
(2019)Nowadays customer demand leads to the digitalization of services. Functions that have been manual are being automatized, paper products are transitioned to the digital forms. To create and maintain digital products to the ... -
Customized strategy process
(2021)The objective of the research is to establish a customized strategy process. The case company has grown over the years and the organization has changed to team organization. Thus, the current strategy has become obsolete. ... -
Customized website creation for University of Hargeisa IPCS
(Metropolia Ammattikorkeakoulu, 2014)This thesis is an introduction of a project on which a customized website was built for University of Hargeisa- IPCS(Institute of Peace and Conflict Studies). The University of Hargeisa is located in Hargeisa, the capital ... -
Customizing Agile-Lean in Delivery Projects
(2023)The purpose of this thesis was to investigate how Agile-Lean's Scrum and Value Stream Mapping (VSM) methods can be applied and customized to delivery projects, making them more efficient and improving quality. The planning ... -
Customizing WordPress for Enterprise Cases
(2022)The final year project presented in this thesis and its project were carried out in cooperation with Liana Technologies, a company specializing in digital marketing services and software. The goal of the thesis was to ...
