Improving the Psychosocial Work Environment : Employees’ Perspectives

Abstract

The purpose of this thesis was to identify solution-focused ways to improve the psychosocial work environment in one unit of a Finnish private medical centre by exploring employees’ improvement suggestions. The study focused on workplace interaction, leadership, support, appreciation, and workplace atmosphere.

The data were collected through an anonymous qualitative survey consisting of six open-ended questions, based on a workplace survey conducted in 2024. The questionnaire was open for four weeks, and a total of 11 responses were received (n = 11). The data were analysed using inductive thematic analysis.

The results identified four key areas for development: role clarity and work organisation, communication and information flow, teamwork and psychosocial safety, and participatory and fair leadership. Employees emphasised clear responsibilities, open communication, respectful interaction, as well as mutual support and appreciation in everyday work. Leadership practices were seen as particularly important, and employees highlighted the need for consistency, fairness, presence, recognition, and opportunities to participate in decision-making.

The findings suggest that both supervisors and employees shape workplace well-being. Clear work organisation, open communication, and supportive and fair leadership can contribute to employees’ well-being in a sustainable way. Although the study was conducted in a single unit, the findings reflect common psychosocial challenges in healthcare and may support the development of work communities in similar contexts. Future research could examine how implemented development measures influence psychosocial well-being over time.