Haku

This master’s thesis is an academic development project. Through service design and co-creation, the project takes a practical and human-centered approach to defining what aspects engage viewers with a live-streamed concert. ...

This report examines the Business to Business (B2B) context of providing services through a digital service channel. Based on understanding the nature of B2B services, actual trends and complex expectations of B2B customers, ...

All private social- and healthcare service providers have to go through a licensing process in order to operate in Finland. These licensing services are provided by two governing bodies, Valvira, which is the National ...

This paper aims to refine user journey processes through the evaluation of a design game. It aims to identify disruptive moments in the facilitation of user journey workshops through the usage of the tool. Additionally, ...

The purpose of this thesis was to develop the last mile of a parcel delivery service concept for consumers with DHL Express used as the case company. The aim was to study how the current last mile of a parcel delivery ...

Tämän tutkimuksellisen kehittämistyön tavoitteena oli nuorten yrittäjien jäsenyyskokemuksen kehittäminen asiakaskeskeistä palvelulogiikkaa hyödyntäen ja se toteutettiin Suomen Yrittäjien (SY) toimeksiannosta. Kehittämistehtävä ...

Citizens expect their governments to be as digital and easy to use as other service providers in their lives. However, many public service organisations still have a low level of digitalisation and try to catch up with ...

As part of the Enhance! IDM project, the purpose of this thesis was to create a framework for higher education program leaders and teaching staff to develop their intercultural knowledge in order to understand the expectations ...

Henkilötietojen käsittelyä pyritään maailmanlaajuisesti yhä enemmän sääntelemään ja valvomaan lainsäädännön kautta. Koska eri maiden käytännöt kuitenkin ovat olleet toisistaan poikkeavat, ryhdyttiin EU-tasolla luomaan ...

Viestintä kehittyy jatkuvasti. Sitä kehitetään tietoisesti ja se muuttuu ympäristön mukana. Käsitys oman organisaation viestinnän toteutumisesta voi olla kaukana todellisuudesta eikä tätä aina tiedosteta. Viestintää voidaan ...